EV OEMs were working to scale up their fleets. Electric Two-Wheeler Manufacturers were facing some operational challenges before implementing a telematics solution:

• Unscheduled service calls due to battery or motor faults going unnoticed until there is a breakdown
• Inadequate visibility into battery condition (SoC/SoH) to predict its degradation or schedule replacement
• Reactive technicians unable to pinpoint fault origin without physically checking the vehicle
• History of faults not available for identifying trends in the fleet
• Elevated costs of services and downtime, which impact customer experience negatively

Without live fault diagnostic information, all problems were surprises, and each service call began at zero.

Battery status & health: State of Charge (SoC) and State of Health (SoH)

• Motor performance & efficiency
• Real-time fault and error codes
• Throttle, brake, and speed parameters
• Real-time energy consumption

The above data is collected continuously through a 4G LTE Cat M1 (fallback to 2G) network, using a dual-profile E-SIM (Airtel+Vi) to ensure 95% network availability across different geographic zones.

Transight's Discovery 4G Advanced device was integrated with the manufacturer's EV ECU via CAN 2.0, giving continuous access to the vehicle's core health parameters:

1. Continuous Battery and Motor Health Monitoring: Unlike conventional methods, where any issues have to be reported by the rider, the service team of one of the leading manufacturers could track SoH data and detect batteries that showed signs of degradation even before they stopped functioning.
2. On-device diagnostic logs: The device has an inbuilt 4 MB flash memory which can store CAN diagnostic logs as well. In case a bike comes to the service centre for repair, the technicians can access all fault codes right away without having to start from scratch. The above data is collected on an ongoing basis through a 4G LTE Cat M1 (fall-back on 2G) network, which uses a dual-profile E-SIM (Airtel+Vi) to ensure 99.99% network availability in different geographic zones. To start from scratch.
3. Remote, Wireless Diagnostics via BLE: The BLE Configuration Tool lets technicians diagnose issues and calibrate parameters wirelessly without a wired interface, significantly reducing the time needed per service interaction.
4. Adaptable Diagnostics via CAN Configurator: Diagnostic needs evolved; the CAN Configurator Tool allowed new parameters to be added or modified remotely via OTA without hardware changes or recalling vehicles already with riders.

• High Reliability: 40% fewer unplanned visits with <10ms edge fault detection and 95% uptime.
• Extended Hardware Life: 25% battery life improvement via proactive SoH/thermal tracking.
• Rapid Field Service: 60% faster diagnostic time (45 mins saved/visit) using BLE tools and on-device flash logs.
• Zero Recalls: Seamless remote evolution via CAN-Configurator OTA updates and dual-profile connectivity.

By integrating Transight's Discovery 4G Advanced device, Manufacturer’s shifted from a reactive maintenance model to a predictive one using real-time CAN data to catch battery and motor issues before they became failures. The result is a foundation for lower service costs, longer battery life, and a better experience for every rider on a leading manufacturer.

EV OEMs were working to scale up their fleets. Electric Two-Wheeler Manufacturers were facing some operational challenges before implementing a telematics solution:

• Unscheduled service calls due to battery or motor faults going unnoticed until there is a breakdown
• Inadequate visibility into battery condition (SoC/SoH) to predict its degradation or schedule replacement
• Reactive technicians unable to pinpoint fault origin without physically checking the vehicle
• History of faults not available for identifying trends in the fleet
• Elevated costs of services and downtime, which impact customer experience negatively

Without live fault diagnostic information, all problems were surprises, and each service call began at zero.

Battery status & health: State of Charge (SoC) and State of Health (SoH)

• Motor performance & efficiency
• Real-time fault and error codes
• Throttle, brake, and speed parameters
• Real-time energy consumption

The above data is collected continuously through a 4G LTE Cat M1 (fallback to 2G) network, using a dual-profile E-SIM (Airtel+Vi) to ensure 95% network availability across different geographic zones.

Transight's Discovery 4G Advanced device was integrated with the manufacturer's EV ECU via CAN 2.0, giving continuous access to the vehicle's core health parameters:

1. Continuous Battery and Motor Health Monitoring: Unlike conventional methods, where any issues have to be reported by the rider, the service team of one of the leading manufacturers could track SoH data and detect batteries that showed signs of degradation even before they stopped functioning.
2. On-device diagnostic logs: The device has an inbuilt 4 MB flash memory which can store CAN diagnostic logs as well. In case a bike comes to the service centre for repair, the technicians can access all fault codes right away without having to start from scratch. The above data is collected on an ongoing basis through a 4G LTE Cat M1 (fall-back on 2G) network, which uses a dual-profile E-SIM (Airtel+Vi) to ensure 99.99% network availability in different geographic zones. To start from scratch.
3. Remote, Wireless Diagnostics via BLE: The BLE Configuration Tool lets technicians diagnose issues and calibrate parameters wirelessly without a wired interface, significantly reducing the time needed per service interaction.
4. Adaptable Diagnostics via CAN Configurator: Diagnostic needs evolved; the CAN Configurator Tool allowed new parameters to be added or modified remotely via OTA without hardware changes or recalling vehicles already with riders.

• High Reliability: 40% fewer unplanned visits with <10ms edge fault detection and 95% uptime.
• Extended Hardware Life: 25% battery life improvement via proactive SoH/thermal tracking.
• Rapid Field Service: 60% faster diagnostic time (45 mins saved/visit) using BLE tools and on-device flash logs.
• Zero Recalls: Seamless remote evolution via CAN-Configurator OTA updates and dual-profile connectivity.

By integrating Transight's Discovery 4G Advanced device, Manufacturer’s shifted from a reactive maintenance model to a predictive one using real-time CAN data to catch battery and motor issues before they became failures. The result is a foundation for lower service costs, longer battery life, and a better experience for every rider on a leading manufacturer.